Reports and key documents

Our year in numbers: 2021-2022

How we helped

  • 1000 clients supported
  • 1145+ hours of one-to-one therapy
  • 500 hours of groups and activities
  • 350+ support calls provided
  • 1800+ volunteer hours
  • 157% increase in requests for counselling (compared with previous year)
  • 90+ people trained in Suicide Prevention, Crisis Handling and Mental Health First Aid

Quality

  • 84% of clients receiving therapy reported improved wellbeing

How people found us

  • Changes Website – 42%
  • CWIC / Mental Health Line – 12%
  • Word of Mouth – 8%
  • GP/ Statutory Professional – 18%
  • Previous contact with Changes – 4%
  • Link Worker Service – 2%
  • Other -14%

Where Participants Live

  • Dunbar and East Linton – 11%
  • Fa’side – 16%
  • Haddington and Lammermuir – 9%
  • Musselburgh – 31%
  • North Berwick Coastal – 9%
  • Preston Seton Gosford – 19%
  • Unknown – 5%

Our year in numbers: 2020-2021

How we helped

  • 800+ clients supported
  • 173 attended one-to-one therapy
  • 2000+ volunteer hours
  • 15 hours Crisis Handling Awareness Training
  • 108 hours of groups
  • 101 hours of Healthy Living sessions

Quality

  • 84% rated their experience as exceptional or very good
  • 80 would recommend Changes

How people found us

  • Health professional – 48%
  • Changes website – 18%
  • Other – 35%

Where we helped

  • Musselburgh – 22 %
  • Prestonpans – 9%
  • Tranent – 20%
  • Dunbar – 11%
  • Haddington – 9%
  • Other – 29%

Annual reports

Annual Report 2021/2022 (PDF)

Financial Report 2021/2022 (PDF)

Annual Report 2020/2021 (PDF)

Financial Report 2020/2021 (PDF)

Annual Report 2019/2020 (PDF)

Financial Report 2019/20 (PDF)

Annual Report 2018/2019 (PDF)

Financial Report 2018/2019 (PDF)

Complaints procedure

Complaints leaflet (PDF)

Privacy statement

See our privacy statement

Contact us 0131 653 3977 or info@changeseastlothian.org