Reports and key documents

Our year in numbers: 2020-2021

How we helped

  • 800+ clients supported
  • 173 attended one-to-one therapy
  • 2000+ volunteer hours
  • 15 hours Crisis Handling Awareness Training
  • 108 hours of groups
  • 101 hours of Healthy Living sessions

Quality

  • 84% rated their experience as exceptional or very good
  • 80 would recommend Changes

How people found us

  • Health professional – 48%
  • Changes website – 18%
  • Other – 35%

Where we helped

  • Musselburgh – 22 %
  • Prestonpans – 9%
  • Tranent – 20%
  • Dunbar – 11%
  • Haddington – 9%
  • Other – 29%

Our year in numbers: 2019-2020

How we helped

  • 6000+ client contacts
  • 1181 clients supported
  • 134 attended one-to-one therapy
  • 1500+ volunteer hours
  • 237 hours mental health and suicide prevention training
  • 1139 hours of groups
  • 361 Healthy Living sessions

Quality

  • 84% rated their experience as exceptional or very good
  • 80% would recommend Changes

How people found us

  • Health professional – 61%
  • Friend/family – 6%
  • Previous contact with Changes- 5%
  • Changes website – 3%
  • Other – 25%

Where we helped

  • Musselburgh – 28 %
  • Prestonpans – 14%
  • Tranent – 11%
  • Dunbar – 8%
  • Haddington – 6%
  • Other – 31%

Gender identity

  • 64% female
  • 36% male

Annual reports

Annual Report 2020/2021 (PDF)

Financial Report 2020/2021 (PDF)

Annual Report 2019/2020 (PDF)

Financial Report 2019/20 (PDF)

Annual Report 2018/2019 (PDF)

Financial Report 2018/2019 (PDF)

Complaints procedure

Complaints leaflet (PDF)

Privacy statement

See our privacy statement

Contact us 0131 653 3977 or info@changeschp.org.uk